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Frequently Asked Questions

Our office is open Monday to Friday, 9:30 AM to 6:30 PM. We are closed on weekends and public holidays. For urgent matters during non-office hours, please email us and we will respond on the next business day.

You can book through our website, call us at +65 6235 5228, or visit our office in person. A deposit is required to confirm your booking, and the balance is typically due 30 days before departure.

Cancellation policies vary depending on the tour package and timing. Generally, cancellations made more than 30 days before departure incur a smaller fee, while last-minute cancellations may forfeit the full payment. Please refer to your booking terms or contact us for specifics.

Yes, we offer comprehensive travel insurance packages to protect your trip. We recommend all travelers purchase travel insurance for peace of mind. Visit our Travel Insurance page for more details.

While our group tours follow a set itinerary, we offer customized private tours that can be tailored to your preferences. Contact us to discuss your ideal trip and we will create a personalized itinerary for you.